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  2. Help Center

Help Center

On the web

  • External User Multi-factor Authentication (MFA)
  • Request access
  • Log on to the web viewer
  • Set default internet browser on Mac/PC
  • How To Download Content
  • Access Screeners from Media Village
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On your mobile device

  • Install and log in using iPhone/iPad app
  • Set Default Download Quality
  • Log out
  • Download content for offline viewing on iPhone/iPad
  • Playback issues on mobile device
  • Play content on an Android device

On your TV

  • Download and log in on Apple TV app (4th Gen or newer)
  • How to delete and re-install your Apple TV app
  • Log out or switch user on Apple TV app
  • Playback issues on Apple TV app
  • Stream to your Chromecast
  • Stream content to Apple TV via AirPlay

Managing content, metadata & users

  • Specifications for show's cover art
  • Specifications for uploading content
  • Media Management: Moving and copying content
  • Adding Subtitles
  • Allow Photo Downloads
  • Group Management: Add group(s)
See all 21 articles
NBCU Screeners