Help Center

On the web

• External User Multi-factor Authentication (MFA)
• Request access
• Log on to the web viewer
• Set default internet browser on Mac/PC
• How To Download Content
• Access Screeners from Media Village

See all 12 articles

On your mobile device

• Install and log in using iPhone/iPad app
• Set Default Download Quality
• Log out
• Download content for offline viewing on iPhone/iPad
• Playback issues on mobile device
• Play content on an Android device

On your TV

• Download and log in on Apple TV app (4th Gen or newer)
• How to delete and re-install your Apple TV app
• Log out or switch user on Apple TV app
• Playback issues on Apple TV app
• Stream to your Chromecast
• Stream content to Apple TV via AirPlay

Managing content, metadata & users

• Specifications for show's cover art
• Specifications for uploading content
• Media Management: Moving and copying content
• Adding Subtitles
• Allow Photo Downloads
• Group Management: Add group(s)

See all 21 articles