Playback issues on the web viewer

If you are experiencing buffering during playback, try the following to help pinpoint the cause:

1. Lower the quality (i.e. from Better to Good) by selecting the gear icon in the lower right-hand corner.
   
   
   
2. Perform a speed test at http://www.speedtest.net
   
   
3. Check if your browser is updated here: http://whatbrowser.org. If not, update your browser.
   
   
4. Clear your cache/cookies. Reopen your browser and play back your video in NBCU Screeners. Click the Jump Back 10s button (lower left-hand corner).

If the buffering does not resolve when the video plays back, please submit a playback log.

You can also submit a request to our Technology Operations team for further troubleshooting. Just let us know what you're trying to play and provide your phone number so we can resolve your issue as fast as possible.